Refund and Return Policy
At Zenaglobal Trading, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read the following policy carefully to understand our guidelines for returns and refunds.
1. Eligibility for Returns
To be eligible for a return, please ensure the following conditions are met:
- The item must be unused, undamaged, and in the same condition that you received it.
- The item must be returned in its original packaging, including all tags and labels.
- You must initiate the return within 30 days of receiving your order.
- Certain items are not eligible for return, including:
- Perishable goods
- Personalized or custom-made items
- Items marked as non-returnable in the product description
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at info@zenaglobaltrading.com to request a return authorization. Please provide your order number and a brief explanation of the reason for the return.
- Once your return is authorized, we will provide you with a return shipping label and instructions on how to package and ship the item back to us.
- Carefully package the item in its original packaging, ensuring it is well-protected to prevent damage during transit.
- Affix the provided return shipping label to the package and drop it off at the designated shipping carrier.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defect, error on our part, or damage during shipping. In such cases, Zenaglobal Trading will cover the return shipping costs.
4. Inspection and Processing
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1. Please allow 5-7 business days for us to process your return.
5. Refund Options
If your return is approved, you will have the following refund options:
- Full Refund: A full refund will be issued to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.
- Store Credit: You may choose to receive store credit in the amount of the original purchase price. Store credit can be used for future purchases on our website and does not expire.
- Exchange: If you prefer, you may exchange the returned item for a different product of equal value, subject to availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@zenaglobaltrading.com with photos of the damaged or defective product and its packaging. We will work with you to resolve the issue promptly, which may include a replacement, refund, or store credit.
7. Cancellations
You may cancel your order within 24 hours of placing it, provided that the order has not yet been shipped. To cancel your order, please contact us at info@zenaglobaltrading.com with your order number. If your order has already been shipped, you will need to follow the return process outlined in this policy.
8. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
We are here to assist you and ensure your shopping experience with Zenaglobal Trading is enjoyable and hassle-free.